Website Privacy & Cookies

 

1. About Us

At South Kent Counselling & Psychotherapy (SKCP), we are committed to protecting the privacy of our website users. This Privacy Policy explains how SKCP collects and processes the information that you share when you access and use our website (www.southkentcounselling.co.uk), how this information is used, and what your options are if you wish to cease sharing this information with us.

By using this site, you are accepting the terms of our Privacy Policy. Your continued use of this site following any amendments or changes signifies your continued acceptance of our terms.


2. Advertising

1.1 Google Ads

Google Ads is an advertising system that we use in order to display our ads to users in relevant search results. The system works through cookies that Google collects from users’ devices and browsers, and the keywords that we select in order to provide people with the most relevant ads.

We use Google Ads to display ads based on the following data that Google collects:

  • Age

  • Gender

  • Household income

  • Location

  • IP address

  • Cookies

While we utilise this information in order to show the right ads to the right people, the above information is collected and stored by Google, not by SKCP. As such, we operate under and comply with Google’s own privacy policies.

Google collects data from their user’s devices, such as location, searches, websites and apps used, videos and ads seen, and personal information given through Google Account (e.g. age range, gender, topics of interest). As advertisers, we only pay Google for ads that people have seen or clicked on. Google does not sell us user data or personal information, and we do not sell personal information to any third parties.

Google provides advertisers with data about ad performance, without revealing personal information. The data that we have access to in relation to ad performance is limited to age range, location, household income, and the type of device used to access our website (PC, tablet, phone, etc). However, it is our policy not to access, use, or process this information.

For more information on how Google collects and uses your data, see their Privacy Policy and GDPR protection page.

We do not target ads based on any direct identifiers, such as your name, email, medical information, religion, or political views.

1.2 Opt-out

Users can control the information that Google uses to show ads. By default, Google utilises ad personalisation (which includes information and activity from Google Account), user topics of interest, and Google services (e.g. Google Search) to show the most appropriate ads. You can opt out of Google’s ads personalisation by visiting Google’s Ads Settings.


3. Cookies

Cookies are small pieces of data that websites store on a user’s device, including PCs, tablets, and mobile phones. Cookies help websites remember user preferences across the site in order to improve the overall user experience. We do not explicitly collect or store cookies ourselves. Below are the cookie services that we make use of:

3.1 Google

Google uses cookies to personalise ads to its users and make their internet experience more valuable. As a result, these cookies can be useful to us, allowing Google to present our ads to the people that want to see them.

Significant applications of cookies that Google makes use of includes selecting appropriate advertising based on what is relevant to a user; improving reporting on ad campaign performance; and to avoid showing ads that the user has already seen. Google also uses cookies to personalise ads on their services, such as Google Search, by remembering your most recent searches and your activity on websites.

For more information on how Google uses cookies, see their policy on cookies.

3.2 Squarespace

This site is hosted by Squarespace, which means that some of your data may be stored by Squarespace in the form of cookies. Squarespace states the necessary cookies that they make use of to allow users to navigate and use key features on our site. For a full list of all of the cookies that Squarespace makes use of, see their article on cookie use for Squarespace-hosted websites.

We have a Squarespace-hosted cookie bar enabled on our website, linking back to Squarespace’s cookie policy. When a user acknowledges our use of cookies by clicking ‘Continue’, the bar will disappear. If a user elects not to click the button, the bar will continue to show.

For more information on the data that Squarespace collects, see their Cookie Policy and Privacy Policy.

3.3 Opt-out

You have the ability to disable cookies by changing the settings in your browser, though this may render some features of our site unusable. For more information about cookies and how to manage them, visit www.allaboutcookies.org.


4. Email

4.1 Contact Form

We only collect emails from the contact form on our Contact Us page or in the instance that you email us directly. By clicking ‘Submit’ on our contact form, you agree to sharing your name, email, and phone number with us, which are treated with the strictest confidence. We do not store emails any longer than necessary; once your query is fulfilled, your message and email address are deleted from our email accounts. We apply the appropriate security measures on our email accounts (e.g. strong passwords) to ensure that user’s email addresses and messages are kept private and secure.

4.2 Tsohost

We utilise Tsohost for our email services. When you contact us via the contact form on our website, email services by Tsohost ensure that your messages get redirected to our respective email accounts. Tsohost store these email messages on their server and it is our policy to routinely delete these messages permanently to ensure no personal details exist in our possession for any longer than necessary.

To find out more about how we operate with Tsohost as our data processor, you can read the Data Processing Agreement on their website, under which we comply.

For more information on how Tsohost collects and processes personal information, see their Privacy Policy and GDPR info page.


5. Analytics

5.1 Google Analytics

Based on our legitimate interests (i.e., interest in the analysis, optimization, and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO), we use Google Analytics, a web analytics service provided by Google LLC ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by the users are usually transmitted to a Google server in the USA and stored there.

Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google will use this information on our behalf to evaluate the use of our online offer by users to compile reports on the activities within this online offer and to provide us with further services related to the use of this online offer and the internet usage. In this case, pseudonymous usage profiles of the users can be created from the processed data.

We only use Google Analytics with activated IP anonymisation. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.

The IP address submitted by the user's browser will not be merged with other data provided by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about Google's data usage, settings and opt-out options, please visit Google's websites: https://www.google.com/intl/en/policies/privacy/partners ("Google's use of your data when you use websites or apps of our partners"), https://policies.google.com/technologies/ads ("Advertising use of data"), https://adssettings.google.com/authenticated ("Managing information Google uses to show you ads").

Incidentally, the personal data will be anonymised or deleted after a lapse of 26 months.



 

 

Updated 18/09/2018. This privacy policy is subject to change without notice.